Terms

Who we are

Sitecomb is a product of Sahbis Limited, a private company limited by shares, registered in Ireland under number 821013, registered office 77 Camden Street Lower, Dublin 2, D02 XE80.

Stripe sells the report to you as merchant of record. Sahbis Limited makes it and handles your refund and your questions.

Contact: hello@sitecomb.com.

What you get

One report on one website: a full check across six areas. You get a score out of 100 and a plain-English fix for each problem found. It's ready within 10 minutes of your payment clearing, on a private link, and we email you the link.

The report reads the public website as a visitor would, at the moment of the check. It can't see behind logins, and websites change, so it describes the site on the day it ran.

Price and payment

A report costs the price shown on our pricing section and again at checkout, in your own currency. That price is the price you pay: where we have to charge VAT, GST or sales tax for your country, it's included or shown clearly at checkout.

Payment is taken by Stripe when you order. Stripe is the merchant of record: it sells the report to you and handles the VAT, GST or sales tax. Sahbis Limited makes the report and looks after your report, your refund and your questions. Your bank may add its own fees for paying in a foreign currency; those aren't ours.

Free score

The free score at sitecomb.com/score gives a score out of 100 and the titles of the top three problems. It never includes fixes or explanations: those are in the paid report.

It needs no account. It runs on the same engine as the paid report. There is a daily limit on free scores, overall and for each network address and website, so a score may be refused until tomorrow.

After a score you can choose to email it to yourself, make a share link, or (for lower scores) ask our agency partner (Sahbis Limited, see the privacy notice), who can fix and host the site, to contact you once about fixing it. A share link shows only the website, the score and the date, and anyone with the link can see them. Nothing is passed to Sahbis unless you tick the box. The Privacy notice says what happens to your details.

We can pause the free score at any time, for example when paid reports need the checker. The free score comes as it is, with no guarantee, and the 30-day guarantee below covers the paid report only.

Refunds and our 30-day guarantee

Our 30-day guarantee: if you're not satisfied with your report, email hello@sitecomb.com within 30 days of your order, with your order reference, and we'll refund you in full. One refund per customer. We may ask what fell short, so we can improve it. This guarantee is on top of your legal rights and doesn't affect them.

Before you pay, we test that your website loads and lets our checker in. If it's down, or your host blocks automated visitors, we tell you and you aren't charged.

If a paid report still fails, we refund you in full. Most refunds happen automatically, and we email you. A few are checked by a person first; we reply within 1 business day, with your report or your refund. You can ask us to run it by hand instead.

If something else goes wrong with your order, write to hello@sitecomb.com with your website address and, if you have it, the report link — we'll sort it out or refund you.

The same rules, and how to claim a refund, are also on the Refunds and cancellation page.

Your right to cancel

In the EU, the UK and anywhere else with a cooling-off right for online purchases: because the report is digital and delivered within minutes, you ask us to start straight away when you order, and you accept that your right to cancel ends once the report is complete.

Wherever you are, the refund promises above still apply: our 30-day guarantee, and your money back if we can't deliver a proper report.

Using the report

The report is yours to use, share or pass to whoever looks after your website. Sitecomb's own name, design and software stay ours.

Only check websites for a fair purpose: your own, your clients', or one you're thinking of working with. Don't use Sitecomb to harass anyone, overload a website or break the law.

This applies to checks you run through an AI assistant, too.

The longer list of what you may and may not do is on the Acceptable use page.

Publishing a check

If a check scores 80 or more, you can publish it from your report. That makes a public page and a badge for your website. They show the website, the check date, the scores and the engine version. They never show your name, your email or your report.

You can take the page down at any time. After 12 months it says the check has expired. If you own a website and want a page about it removed, email hello@sitecomb.com and we'll take it down.

Not legal or professional advice

Findings about privacy notices, company details or other legal signals are risk flags explained in plain words, not legal advice. For a legal decision, talk to a qualified professional.

Limits

We run every check with reasonable care and skill. We're not responsible for loss of business, profit or data, and our total responsibility for a report is limited to what you paid for it. Nothing here limits your rights under consumer law or anything the law doesn't allow us to limit.

Privacy

How we handle your personal data is on our privacy notice at sitecomb.com/privacy.

What we store in your browser is on the Cookies and storage page, and the companies that help us run Sitecomb are on the Subprocessors page.

Complaints

Write to hello@sitecomb.com. We acknowledge every complaint within 48 hours and aim to resolve it within 30 days, wherever you are.

Customers in India can also raise a grievance with our grievance contact at the same address; we follow the timelines of India's consumer protection rules.

Law and your local rights

These terms are governed by Irish law, and the English text is the one that counts.

If you buy as a consumer, you keep every protection the law of your own country gives you and can't sign away, and you can bring a claim in your own courts. Nothing in these terms takes those rights away.

If you buy for a business, the Irish courts decide any dispute. Either way, we'll always try to sort things out by email first.